FAQ

Questions? We’ve got answers. If our most commonly asked questions below don’t do the trick, please contact us.

Haha, no. We don't do refunds, but we can take your picture for the wall of shame!
Ok... you know this is a haunted house, right? Yes, it is scary. Enter at your own discretion.
No, our actors will not touch you. This also means you are not allowed to touch the actors. Monsters are happiest when everyone keeps their hands to themselves.
You can buy tickets on-site at the fairgrounds, or you can save time and buy tickets online!
There is no official age requirement. However, we do recommend 12+ years of age. We rely on parents to make that decision for their children. By all means, bring everyone... we promise to scare your whole family.
Yes! No one likes hangry monsters. We will have concessions available to purchase before and while in line.
It depends on how soon you get here! You save a lot of time by buying your tickets online. If the lines are too long for you, you also now have the option to upgrade your tickets right from your confirmation email. Upgrade your tickets and re-scan in to the Fast Pass line at any time!
Yes... it's October in South Dakota. It can get cold. Much of the waiting line is outside of the Fine Arts Building, so check the weather forecast and dress accordingly.
Absolutely! If you think scare acting could be fun, or are interested in helping out with other volunteer opportunities such as ticket sales, concessions, line management, makeup and more, we'd love to have you!
We're glad you asked! Yes, the Sioux Falls Jaycees are a 501(c)(3) nonprofit, and the Haunted House is our biggest fundraiser and volunteer driver of the year! Proceeds are used to support other Jaycee projects in the community, such as the 4th of July Fireworks at the Fairgrounds and our Holiday Gifts for Kids program that provides gifts to an average of 1200 Sioux Falls area children annually. We invite you to learn more about how the Sioux Falls Jaycees give back to the community, or even volunteer if the project is a fit for you.
No photography or video is allowed inside the haunt. We ask that cameras are left in your vehicle and that cell phones, etc. are kept in your pockets while in the haunted house, as we are not responsible for lost or broken items. Photography taken outside the haunt is allowed. All media requests can be submitted on our Media Inquiries page.